Creating a Social Network: Picnic Wine Shop, Seattle - My "Wow" Experience

Picnic Wine Shop, Seattle - My "Wow" Experience

Picnic Wine Shop, Seattle - My "Wow" Experience

 

The build-up:

A couple of weeks ago, some girls at work decided to do a dinner, wine and movie night.  

We had everything: Cassandra was making dinner ("cheap" Italian cooking she calls it), we were going to watch Affair in Trinidad (I discovered my love of old movies this night) and Kelly was going to bring the dessert (a delicious, sugary cheesecake).

We were missing one thing - the wine.

Through email chain, we decided that a light Pinot Grigio was going to be the best option for us (yes, we tend to be sophisticated on occasion).  I was in a hurry, so I traveled to Picnic, a wine shop in the Greenwood neighborhood of Seattle, a place near my house that I haven't yet taken the time to check out.

 

Now here's where my "Wow" experience starts.

Being my first time in the wine shop (can you believe it?) I was a little lost. I asked the gal working there for some help.  

 

"I'm looking for a tasty Pinot Grigio for around $20," I told her.

"Do you want an Italian Pinot Grigio, or one made here in the states?"

Hmmm... we're having an Italian dinner,  "Let's try Italian," I reply.

"I've got just the thing, it's one of my favorites."

The gal leads me over to a section of the boutique store and hands me a bottle of wine, all while describing the notes of pear, apple and a hint of lemon in the finish, a light, simple wine that doesn't miss out on flavor, etc, etc.

"And I know you said $20..." she says.

Oh gosh, here it comes.  It's $30, I just know it.  You've built up this wine and now there's no way for me to say no. I hate when people recommend things out of your stated price range!  When will people start listening to what the customer wants?

"But this one is only $12"

Uh, what?!

"I mean we have a similar wine that's $20, but I actually like the one in your hand better."

Come again?

 

Now, when was the last time that someone recommended a product to you below your price range? It was a wonderful surprise and I trusted that she was recommending this bottle because it was just that, one of her favorites.

Because this gal listened to my needs and treated me like a friend, I'm excited to not only purchase at this wine shop in Seattle again, but to recommend them to everyone I know.

 

The conclusion:

The girls and I ended up having a great time, enjoyed some wonderful wine (it was in fact as good as she said it was going to be) and were completely stuffed from pasta and cheesecake by the time we all left.  All in all, a perfect night out paired with a "Wow" experience to boot.

Comment balloon 6 commentsKelly Anderson • May 17 2011 10:05PM

Comments

Now that's good business!  You know you have a consultant for life there.

Posted by Jeanne M. Gavish, Keller Williams Realty Elite Partners - CIPS,GRI,S (Jeanne Gavish, Keller Williams Realty Elite Partners) over 6 years ago

Kelly - The perfect way to enjoy the night with your best friends. Thanks for the blog.

Posted by John Pusa, Your All Time Realtor With Exceptional Service (Berkshire Hathaway Home Services Crest) over 6 years ago

Kelly ... heres a gift for you 

Posted by San Antonio Texas New Homes for Sale (www.sanantoniotexasnewhomesforsale.com) over 6 years ago

Robert, I love it! Now where do I get myself one??

Posted by Kelly Anderson (ActiveRain) over 6 years ago

It was wonderful & I'll happily put you in-charge of bringing the wine any time!

Posted by Cassandra Moselle (Active Rain) over 6 years ago

Kelly...nothing like good customer service!

Posted by Thom Abbott, Midtown Atlanta GA Condos For Sale (MyMidtownMojo.com |770.713.1505 | Intown Atlanta GA Condo Living) over 6 years ago

Participate